AboutRefund Policy
Overview
We at TUARC strive to ensure our customers are satisfied with their purchase. However, if you are not completely satisfied, you may be eligible for a refund under the conditions outlined below.
Eligibility for Refunds
- 30-Day Money-Back Guarantee: If you are unsatisfied with TUARC for any reason, you may request a refund within 30 days of your purchase date.
- Proof of Purchase: To process your refund, we require a valid proof of purchase (order number, receipt, etc.).
- One-Time Use: Refunds are only available for first-time purchases of a TUARC license.
Non-Refundable Circumstances
- Refunds are not available for renewals, upgrades, or if the product has been activated on multiple devices contrary to the license agreement.
- No refunds will be issued for any TUARC product purchased from a third-party vendor.
Refund Process
To request a refund, please contact our support team at refund@tuarc.com with your proof of purchase and reason for the refund. Our team will review your request and, if approved, process the refund within 7-10 business days.
Contact Information
For any questions regarding our refund policy, please contact us at refund@tuarc.com.